Front office supervisor

This role forms part of the Front Office team at Camps Bay Village, within the Village n Life hospitality group.

The Role

As Front Office Supervisor you’ll oversee the daily operations of the Front Office department, ensuring smooth guest arrivals, departures and overall guest satisfaction. You’ll support operational efficiency across reservations, housekeeping, maintenance and night audit while leading the front office team to maintain exceptional service standards throughout the property.

Key Responsibilities Supervise daily Front Office operations ensuring company standards are maintained Manage guest check-ins, departures and room allocations efficiently Handle guest queries and complaints professionally and timeously Ensure accurate billing, payments and daily credit checks Coordinate closely with Housekeeping and Maintenance to ensure rooms are guest‑ready Conduct room checks and monitor public areas to maintain presentation standards Oversee shift handovers ens...