Front Office Supervisor

Filinvest Hotel: CRIMSON RESORT & SPA MACTAN

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager, the Front Office Supervisor is responsible for guest registration, guest check-out, cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries / requests (especially with Chinese/ Mandarin guests).

Front Desk Operations

• Checks supplies to ensure that stock is sufficient for the expected
  business within the covered shift and / or for the day.
• Prior to arrivals, prepares all needed documents (registration forms,
  vingcards, welcome folders, etc.) to facilitate check- in.
  desk.
• Acknowledges and welcomes guests as soon as guest approaches the
  Checks records for the following:
  - Guest Reservation
  - Guest Histo...