Front Office Supervisor

Supervise and support front desk agents, bell team, and concierge staff during assigned shifts

Ensure efficient check-in and check-out procedures

Handle guest complaints and resolve issues promptly with a focus on guest satisfaction

Assist with scheduling, shift planning, and training of front office team members

Monitor and ensure accuracy of guest billing and financial transactions

Maintain effective communication with other departments to ensure guest needs are met

Uphold Swissôtel brand standards and promote loyalty programs

Ensure the lobby area is presentable and welcoming at all times

Minimum 2 years of front office experience in a luxury hotel environment

Previous supervisory or team leader experience is preferred

Excellent command of English; additional lang...