Front Office Supervisor

Job Title: Front Office Supervisor
Department: Front Office
Reports To: Resort Manager (or President, if no Resort Manager)

Job Summary

The Front Office Supervisor is responsible for the efficient and effective daily operations of the Front Office Department, with primary focus on room sales, membership promotion, and guest satisfaction. This role ensures the delivery of excellent guest experiences while achieving revenue targets set by Management for rooms, resort memberships, and amenities. The Front Office Supervisor leads the Front Office team in upholding the highest standards of hospitality, service quality, and operational compliance.

Key Responsibilities
Front Office Operations & Guest Services

• Supervise the daily operations of the Front Desk, Front Office Cashiers, Auxiliary Cashiers (entrance and showcase), and other assigned Front Office staff.
• Ensure strict compliance with Front Office policies, procedures, and service s...