Front Office Supervisor

Job Summary:

The Front Office Supervisor at Wright Park Hotel is responsible for overseeing the day-to-day operations of the Front Office during assigned shifts. This role ensures the efficient functioning of the front desk, delivering outstanding guest service and providing leadership and guidance to the front office staff. The Supervisor will handle guest relations, staff coordination, and resolve issues promptly while maintaining a smooth operational flow. They will assist the Front Office Manager with scheduling, training, and performance monitoring, ensuring all hotel policies and procedures are followed. Additionally, the Supervisor will play a key role in enhancing team performance, managing guest satisfaction, and supporting the manager in achieving operational goals.

Essential Duties and Responsibilities:

1. Day-to-Day Supervision and Operations

o Follow goals and objectives as set by the Front Office Manager

o Supervise and ensur...