Front Office Supervisor

About the role

As a Front Office Supervisor at Grand City Hotels Inc', you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of the hotel's front office. In this full-time position, you will be based in Cagayan de Oro Misamis Oriental, managing a team of front desk agents and overseeing all front office activities.

What you'll be doing

1. Supervise and coordinate the work of front desk agents, ensuring efficient check-in and check-out processes (experience with Hotel property management system & booking engine is preferred)
2. Manage guest inquiries, complaints and requests, providing prompt and effective resolutions
3. Monitor and maintain accurate records of room occupancy, rates and availability, Night process & end of day reporting
4. Oversee the handling of guest payments, cash handling and end-of-day reconciliation
5. Assist with the training and development of front desk staff, ...