Front Office Supervisor

FRONT OFFICE SUPERVISOR

Duties and Responsibilities

· Establish and maintain a positive relationship with clients / guests, including building rapport and providing excellent customer service.

· Ensuring outstanding customer service at all times.

· Ensuring that Company policies and procedures are followed by all the staff.

· Maintains a cheerful, friendly and courteous demeanor at all times.

· Courteously and accurately answers inquiries from potential guests and accept hotel reservations.

· Supervise daily shift process ensuring all team members adhere to standard operating procedures.

· Train, direct the work of, resolve issues / problems and coach and counsel the front desk team to ensure a quality operations.

· Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

· Supervise the operations of the front desk to ensure ...