Front Office Supervisor

Job Title: Front Office Supervisor

Location: Puerto Princesa City, Palawan
Company:Hue Hotels & Resorts Puerto Princesa

Key Responsibilities

Guest Services & Front Desk Operations

• Supervise all front desk activities including check-in/check-out procedures, room assignments, billing, and guest services.
• Ensure smooth and efficient operation of daily shift activities, providing support and direction to front desk staff.
• Respond to guest inquiries, complaints, and special requests in a professional, prompt, and empathetic manner.
• Maintain a visible presence at the front desk during peak hours to engage with guests and support team performance.
• Assist in onboarding and welcoming new residents, helping to orient them to the space and community guidelines.

Team Leadership & Staff Development

• Train, coach, and mentor front office team members to maintain high levels of service and professional...