Front Office Supervisor

Reports To: Front Office Manager / Director of Rooms

Job Summary

The Front Office Supervisor is responsible for supervising the daily operations of the Front Office to ensure efficient service delivery, accurate procedures, and exceptional guest experience. This role supports the Front Office Manager in managing the team, maintaining Seda brand standards, and ensuring smooth coordination with other departments.

Key Duties and Responsibilities

Front Office Operations

• Supervise daily Front Office operations including reception, guest arrivals and departures, cashiering, and guest inquiries.
• Ensure all Front Office procedures, SOPs, and brand standards are consistently followed.
• Monitor room status, reservations, and special guest requests in coordination with Housekeeping and Reservations.
• Ensure proper handling of guest accounts, billing accuracy, and cash handling procedures.
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