Front Office Team Leader - Holiday Inn Express Chennai OMR Thoraipakkam

**Key Responsibilities**

**Guest Service Operations**

+ Welcome guests in a professional and friendly manner.
+ Ensure smooth and efficient check-in and check-out procedures.
+ Handle guest queries, requests, and complaints promptly.
+ Ensure high levels of guest satisfaction and service recovery.
+ Assist in handling VIP guests and special requests.
+ Maintain accurate guest records and reservations.

**Team Supervision**

+ Supervise Front Office associates during shifts.
+ Conduct shift briefings and communicate important operational updates.
+ Support team members in daily operational activities.
+ Ensure grooming standards and discipline are maintained.
+ Train and coach new associates on hotel SOPs and brand standards.

**Operational Responsibilities**

+ Monitor room availability, reservations, and room allocations.
+ Coordinate with Housekeeping and other departments for room readiness.
+ Ensure ...