Job Description
The Frontline Customer Care Agent provides first-line support and service delivery across Rexlabs products, including Rex Software, Siteloft and Spoke. The services focus on resolving customer issues efficiently, supporting customer education and adoption, and contributing structured feedback to support continuous product and service improvement.
The role operates as an outcomes-based service function, delivering high-quality customer support while acting as a key feedback channel between customers and internal product and delivery teams.
Responsibilities
- Customer Support & Troubleshooting
- Ticket Management
- Internal Collaboration & Feedback
- Product Knowledge & Enablement
- Help Guide Contribution
Required Capabilities
The following capabilities support effective delivery of this Statement of Work:
- Strong written and verbal communication skills.
- Demonstrated customer service and issu...
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