Frontline Platforms

Job Summary
The Frontline Platform Development Head is responsible for defining and directing platform development to support frontline Sales & Coverage, Relationship Managers, Servicing, Implementation, Operations & other teams across CRMx, Service, ESG, Implementation, and other systems. This leader will act as a CPO to ensure that platforms PO's and technology teams work closely to execute the prioritized book of work, aiming to enhance commercial impact, employee efficiency, and consistency in client experience throughout the organization. Accountabilities include overseeing platform delivery, managing the product lifecycle, encouraging user feedback and adoption, and achieving measurable business performance outcomes.
Key Responsibilities
Platform Strategy & Delivery
Establish a unified enterprise platform strategy and roadmap for CRM, workflow, service management, and collaboration tools.
Ensure platform delivery book of work aligns with business growth priorities,...