Job Description
What You’ll Do
Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi?
Frontline Support Team Lead
As a Frontline Support Team Lead at Fireblocks, you will bridge the gap between individual contributor excellence and team leadership, serving as both a hands‑on technical expert and a mentor to frontline engineers. This role combines deep technical expertise in supporting Fireblocks’s SaaS platform with leadership responsibilities including team development, process improvement, and cross‑functional collaboration. You will be instrumental in maintaining Fireblocks’ reputation for best‑in‑class customer support while developing the next generation of support engineers.
The Frontline Support Team operates 24/7, 365 days a year, including all major holidays and paid overtime. Each frontline team member is assigned a 5x8 schedule, including one weekend day (5 shifts per week, 8 hours per shift)....
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