Fulfillment Team Lead

About the role

PetWarehouse is seeking an experienced Fulfillment Team Lead to join our dynamic team in Pasig City, Metro Manila. As a full-time Fulfillment Team Lead, you will play a crucial role in ensuring the efficient and timely delivery of our pet products to our customers across the region.

What you'll be doing

1. Oversee and coordinate the day-to-day operations of the fulfillment team, including order processing, packing, and shipping
2. Develop and implement process improvements to enhance productivity and accuracy within the fulfillment department
3. Manage and train a team of fulfillment associates, providing coaching and support to ensure they are delivering exceptional customer service
4. Collaborate with other departments, such as customer service and inventory management, to ensure a seamless order fulfillment experience
5. Monitor key performance indicators (KPIs) and identify opportunities for optimization
6. Co...