Full-Time Customer Care Specialist Role

Enhance your career with My Insurance Broker as a full-time Customer Care Specialist in Richmond Hill, Ontario. Provide stellar client support, manage policy inquiries, and uphold industry standards daily.
This in-office position focuses on delivering exceptional customer service, requiring at least one year of broker experience. You will attentively assist clients with policy requests, ensure compliance with regulations, and perform thorough policy reviews. Maintainers of a professional standard, you will also explore upselling opportunities to contribute positively to the brokerage's growth.
Key Responsibilities:
• Answer customer calls and manage inquiries effectively
• Provide knowledgeable support for policy changes and reviews
• Maintain professionalism while assisting clients at every touchpoint
• Ensure compliance with all broker guidelines and regulations
• Proactively upsell or cross-sell insurance coverages as appropriate
Requirements:
• Minimum co...