Full - Time Customer Service Advisor - Hybrid (Preston)

Job Description

Join our dedicated team and take on the pivotal role of avalued Customer Service Advisor, committed to providing comprehensiveassistance across various customer inquiries. As part of your role, you willutilise our cutting-edge Customer Relationship Management system, gainingaccess to vital customer information such as scanned application forms andrelevant documents. Your primary responsibility will involve leveraging arepository of information and frequently asked questions to ensure eachcustomer inquiry receives top-notch support.

You will engage directly with customers through phone calls,written communications, or web chat, delivering tailored solutions effectivelyto meet their needs. It is important to note that certain accounts may involvehandling sensitive and confidential information, requiring the highest levelsof discretion and sensitivity toward potentially distressing content. Your commitment will be instrumental in ensu...