Full Time Customer Service Associate

It's an exciting time for Write Edge as we enter our next phase of expansion. For us to continue delivering the best customer experience for our students and parents, we are looking for driven and resourceful individuals with warm personalities to join us as a Full Time Customer Service Associate (Hybrid).

As part of our Customer Relations team, you can expect to receive hands-on experience with mentorship in a fast-growing SME.

1. Frontline & Parent Experience

• Attend to incoming WhatsApp, phone and email enquiries from parents in a warm, professional and timely manner
• Provide clear information on programmes, schedules, fees and platforms (e.g. Zoom, Google Classroom)
• Proactively build, maintain and enhance relationships with students and parents over online platforms (WhatsApp, ClassDojo, email)
• Handle feedback and complaints with calm and maturity, escalating to the Operations Manager / Senior Teacher when needed