Full-Time E-Commerce Customer Service Manager

We are looking for a seasoned Customer Service Manager to lead and optimize customer support operations across multiple e-commerce brands.

Permanent WFH setup

• $ USD per hour
• 40 Hours per Week – Flexible schedule with high availability

APPLICATIONS WILL ONLY BE ENTERTAINED IN THE LINK PROVIDED.

If interested in the role, please accomplish the link:

**Kindly indicate Pink | JM as your interviewer. **

Requirements:

• 7+ years of CS Management experience (E-commerce/DTC preferred).
• Proven track record of managing multiple teams or brands simultaneously.
• Exceptional written and verbal English skills.
• Strong familiarity with Zendesk (knowing how it should work to support a team).

Responsibilities:

• Strategic CS Leadership: Own the support experience for several distinct brands. You'll be responsible for maintaining brand-specific voices, ensuring quality...