Full-Time MyChart Help Desk Administrator

Support patient journeys at Unity Health Toronto as a MyChart Help Desk Administrator. This full-time role focuses on customer service and MyChart navigation assistance.
As part of the Care Experience, Quality, and Safety department, the MyChart Help Desk Administrator will engage with patients, staff, and families, offering support for the MyChart portal. This position requires responding to inquiries via phone, email, and in-person while addressing various digital health concerns.
Key Responsibilities:
• Assist patients in activating MyChart accounts via multiple communication channels
• Support navigation and updates within the MyChart portal
• Provide comprehensive customer service for MyChart inquiries
• Identify and address recurring issues to improve patient experience
• Attend team meetings and offer feedback on MyChart performance
Requirements:
• Completion of post-secondary education in health or related field
• 2-5 years experience in acute care...