Full-Time Operations Officer at RBC

Advance your career as a Full-Time Operations Officer with RBC, where your skills in transaction fulfillment and client service will shine. Deliver superior experiences in Investment Transfers every day.

This role at York Mills Centre involves executing complex client transactions while streamlining current processes. You'll engage with various stakeholders, ensuring effective communication about transfer requests and resolutions. Emphasis on maintaining high-quality standards in every interaction is crucial.

Key Responsibilities:
• Ensure fast and accurate fulfillment of client transactions
• Analyze and solve issues related to transfer requests
• Maintain service excellence according to SLAs
• Conduct outbound calls and manage client inquiries
• Uphold compliance with all operational controls

Requirements:
• Experience in Word and Excel for data management
• Strong analytical and problem-solving capabili...