Functional Support

Responsibilities:

• Provide frontline support by diagnosing and resolving technical and functional issues related to the application and its ecosystem.
• Manage incidents end-to-end (analysis, resolution, communication), ensuring clear follow-up with stakeholders.
• Collaborate with Finance and IT teams to improve system functionality and user experience.
• Document processes and provide clear operational instructions for support teams.
• Maintain and regularly update support documentation and user guides.

Technical Skills

• Strong expertise in UNIX-based production environments
• Solid working knowledge of SQL for investigation and analysis
• Basic exposure to KSH/Bash scripting
• Familiar with monitoring and scheduling tools (Dynatrace, Autosys )
• Strong understand...