Gallery Host/ Front Desk receptionist

**Description:**

Hyatt Place Cancún

At Hyatt Place Cancún, our associates are the heart of our authentic hospitality. We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team. This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints.

Position: Front Desk & Café Support Agent

Job Responsibilities:

Front Desk Operations (Primary Function):

+ Provide a warm welcome and efficiently handle guest check-in/check-out procedures.
+ Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction.
+ Operate the telephone system and provide information about hotel services and local attractions.
+ Maintain the organization and welcoming atmosphere of the front desk an...