Gaming Manager

Royal Hotel Royal Hotel is seeking an experienced and responsible Gaming Manager to join our team. We are looking for someone with strong leadership skills, excellent customer service, and sound knowledge of gaming operations within a hotel/pub environment. Key Duties Manage the daily operations of the gaming room Supervise, train, and support gaming and venue staff Ensure excellent customer service is delivered to patrons Monitor gaming machine operations, cash handling, payouts, and reconciliations Maintain compliance with all gaming, liquor, AML/CTF, responsible gambling, WHS, and venue policies Ensure responsible conduct of gambling practices are followed at all times Handle customer enquiries, complaints, and incidents professionally Monitor gaming room presentation, cleanliness, and customer experience Assist with staff rostering, performance, and training requirements Prepare reports relating to gaming operations, revenue, incidents, and compliance Work closely with senior manag...