GBM director

Description
The role:

• Relatioship Management:

• Ensure all GBM services and programs comply with local and international regulations.

• Act as the main point of contact between WTW and GBM clients for strategic subjects, ensuring effective communication and prompt resolution of issues.

• Promote GBM client satisfaction through exceptional service and customized solutions.

• Client Retention:

• Implement retention strategies to ensure GBM clients remain satisfied and loyal.

• Conduct regular account reviews to identify improvement opportunities and proactively address any issues affecting client satisfaction.

• Develop and lead loyalty programs and engagement initiatives to reinforce retention.

• Portfolio Expansion to Other Countries:

• Identify opportunities to expand current services into other countries in LATAM

• Coordinate with GBM...