GBS APAC Operations Manager

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Role Overview & Primary Accountabilities

• Oversee day‑to‑day GBS operations across APAC and ensure the delivery of services in line with SLAs, KPIs, and global standards; monitor performance metrics and implement corrective actions where necessary.
• Act as a key interface between global leadership and regional business units, building strong relationships with internal stakeholders across APAC to ensure alignment between regional requirements and global GBS strategy and...