GBS+ Manila Senior Customer Service Support Specialist

About this Position

As a Senior Customer Service Support Specialist, you will play a crucial role in ensuring our European clients receive exceptional service from order placement through delivery. This position is essential for managing the order processing lifecycle in SAP, addressing customer inquiries and complaints, and facilitating timely resolutions that enhance customer satisfaction. You will be part of a dynamic team and report to the Customer Service Manager, collaborating closely with Sales, Marketing, and Supply Chain departments. This collaborative environment provides the opportunity to work together seamlessly as you address challenges head-on and explore process improvements. If you are passionate about delivering outstanding customer experiences and enjoy being part of a solution-focused team, we invite you to bring your skills to this impactful role!

What you’ll do

• Process orders in SAP for clients via email and web
• Ge...