GCS Molecular Labs Senior Specialist – Hardware & Software

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a member of Global Customer Support, you will support on-market products, perform advanced second-level troubleshooting, and provide guidance to junior members of the team on troubleshooting techniques and second-level inquiries. You work consistently with cross-functional teams. You lead team members and participate in and/or leads design reviews, and provide direction to junior members of the team on all elements of the project Charter in establishing service requirements on development proje...