GDI Customer Experience Specialist

Join Groupe Dynamite Inc. as a Customer Experience Specialist. Elevate customer interactions for GARAGE and DYNAMITE brands with a focus on empathy and clarity.
At GDI in Montréal, you will be the face of customer service, delivering personalized, clear, and effective communication across digital platforms. This role requires a detail-oriented approach and the ability to juggle multiple responsibilities seamlessly. You’ll enhance customers’ journeys while fostering loyalty and satisfaction.
Key Responsibilities:
• Provide immediate customer support via email and live chat
• Create memorable recovery experiences from challenges
• Keep precise records of customer interactions
• Assist customers expertly with product inquiries
• Spot gaps and suggest service enhancements
Requirements:
• 1+ years of experience in a contact center
• Strong organizational skills
• College-level diploma (DEC or equivalent)
• Fluent in French and English
• Experience in r...