general administration

The Franschhoek Wine Tram is a popular tourist attraction located in Franschhoek, South Africa. As a tourist booking agent with IT computer knowledge and administration ability, you will be responsible for assisting customers with inquiries, managing tour groups, and the booking system. Your duties may include but are not limited to:

• Responding to customer inquiries through various communication channels (phone, email, and chat)
• Assisting customers with booking reservations, payments, and cancellations
• Managing tour groups, ensuring they are organized, on time, and running smoothly.
• Maintaining accurate records of bookings, payments, and customer interactions
• Collaborating with other team members to provide excellent customer service.
• Assisting in onsite IT managment. Mid-level CAT/IT background is required.
• Assit in managing the online booking system, including back end functioning and set up.
• Assist in comp...