Job Description
Req ID: 354589
We are currently seeking a General L1 support to join our team in Panama, Panamá (PA-8), Panama (PA).
NTT DATA Services currently seeks a “Helpdesk Associate” to join our team in Panama. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.
* Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
* Answers the helpdesk line and responds to users requests regarding computer systems
* Acknowledges receipt of all users request within defined service levels.
* Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.
* Maintains user information and documentation
* Participates in ensuring that customer requests via the ticketing system are managed to clo...
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