General L1 support

Req ID:

We are seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role involves providing comprehensive support for patient portal applications and technical assistance to users. The candidate must be shift‑flexible, covering nights, weekends, and holidays, in a 24x7x365 call‑center environment.

• Respond to incoming patient and user calls regarding portal access, workflow issues, application errors, and functionality.
• Provide high‑quality customer service through adherence to scripts, workflows, and corporate policies.
• Escalate complex technical and application issues to the appropriate teams.
• Suggest improvements to the patient experience and deliver exceptional service to all callers.
• Maintain a quiet, private workspace with high‑speed wired internet; keep a working cell phone for manager communication and two‑factor authentication.
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