General Manager

General Manager | Customer Engagement Centre | Cork | EMEA

Collins McNicholas is delighted to partner with a global organisation in the appointment of a General Manager,a pivotal leadership role with full site accountability for one of the company’s flagship Customer Engagement Centres in EMEA.

This is a rare opportunity to lead a large-scale, high-impact operation, shaping its future through stabilisation, cultural transformation, and sustainable commercial growth.

The Opportunity

Reporting to the Senior Director of Operations, the General Manager will define and deliver a compelling vision for the Cork Customer Engagement Centre, aligning local strategy with global service standards and enterprise priorities. This is a 50% strategic / 50% operational leadership role with full site P&L and budget accountability, and revenue-based targets.

This is not a steady-state leadership role. It requires a le...