General Manager - Customer Experience & Market Activation | Leading Automotive player

About Our Client

This opportunity is with a large organization in the automotive industry, renowned for its innovative solutions and commitment to excellence.

Job Description

Strategy and Development

*Design and develop systems to capture and share the Voice of Customer with relevant stakeholders for timely action and improved satisfaction.

*Regularly map customer expectations and provide insights for experience enhancement.

*Design and develop customer engagement platforms and activities, customer segmentation policies to drive customer loyalty program.

*Strategize plans to develop call centre as a one-stop shop for customer quires and needs. Design an omni channel experience

*Build and develop analytical capabilities in the organization to drive data...