General manager - customer operations & collections

General Manager - Customer Operations & Collections
City of Cape Town, Western Cape, South Africa
Happy Pay is an ad‑subsidised payments network that gives South Africans access to zero‑cost credit at checkout. Our model is powered by a blend of merchant fees and a performance advertising platform that connects high‑intent shoppers with relevant brands.
We exist to save consumers millions in interest and fees, while helping merchants boost conversion, increase average order value, and drive repeat sales. At the core of what we do is a commitment to responsible credit, fair customer outcomes, and building systems that scale sustainably.
About The Role
We are appointing a General Manager of Customer Operations & Collections to transform, scale, and professionalize Happy Pay’s customer service and debt collections function.
An operations team already exists, with early systems and processes in place. This role is about taking that foundation and turning it in...