General Manager

General Manager Mercure Dartford Brands Hatch Hotel & Spa

Location: Kent

Role Overview

We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments elevate guest experience and deliver commercial results. With a unique blend of corporate leisure and event business this is an opportunity to shape a standout hospitality destination.

Key Responsibilities

• Oversee daily operations across all departments
• Ensure the property is maintained to the highest standards in line with our 4-star positioning
• Implement and monitor service protocols that consistently exceed guest expectations
• Champion guest experience culture personally engaging with guests and clients and resolving escalated service issues in a timely manner
• Curate seasonal events and experiences that showcase the Hotel and drive in...