General Manager- Luxury Boutique Hotel

ROLE OVERVIEW The General Manager is the custodian of the Hotel's brand and guest experience, responsible for delivering a refined, personalized, and memorable luxury lifestyle hospitality offering while ensuring strong commercial performance and operational excellence. The GM will balance exceptional service, aesthetic detail, storytelling, and financial discipline, ensuring the Hotel stands out as a distinctive, high-touch luxury destination. This role requires a highly visible, emotionally intelligent leader who understands luxury hospitality, anticipates guest needs, and creates an environment where excellence feels effortless. KEY RESPONSIBILITIES 1. Luxury Guest Experience & Brand Stewardship Own the entire guest journey, from pre-arrival to post-stay engagement Personally engage with VIP, repeat, and high-value guests Set and uphold bespoke service standards aligned with luxury lifestyle expectations Ensure every guest interaction reflects warmth, discretion, and attention to de...