General Manager Operations

Position: General Manager - Operations
Location: Capetown
Employment type: Permanent
Job type: Full time
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.
Job Responsibility
IGT Solutions is looking for a General Manager Operations to lead Digital Contact Centre Operations with experience of managing site level airline operations end to end. The position is responsible for the overall leadership of the Customer Operations providing strategic and tactical ...