General Manager Passenger Readiness

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

About the Role

Reporting to the Chief Operating Officer, the General Manager Passenger Readiness is responsible for leading the planning, coordination, and operationalisation of network change. This role ensures that impacts to passengers, safety, people, and performance are effectively managed, with a strong focus on delivering a safe, reliable, and customer-focused rail service.

You will lead the development and continuous improvement of processes that enable the business to anticipate, plan for, and respond to planned and unplanned networ...