General Manager

General Manager for a Boutique Hotel

Location: Subic Bay Freeport Zone, Zambales, Philippines

Property Size: 60-Room Boutique Hotel

Position Overview

The General Manager is responsible for the efficient and profitable operation of a 60-room mid-scale boutique hotel in Subic Bay. The role emphasizes consistent service quality, strong cost control, and guest satisfaction for leisure travelers, families, and weekend visitors from Metro Manila, as well as corporate and long-stay guests within the Freeport Zone.

Key Responsibilities

Hotel Operations & Guest Experience

· Oversee daily hotel operations including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Administration.

· Ensure consistently high standards of guest service aligned with the hotel's boutique positioning.

· Handle guest feedback and complaints promptly, professionally, and with a service-recovery mindset.

· Maintain the hotel's ...