General Virtual Assistant

Job Overview

As a
General Virtual Assistant (Healthcare)

, you will support US-based healthcare providers and organizations by handling a mix of patient-facing and administrative tasks. This role is ideal for candidates with
Customer Service Representative (CSR) experience

, particularly those who have supported healthcare, insurance, or medical accounts.

You will work closely with your assigned client, their patients, and internal clinic staff to ensure smooth day-to-day operations. A typical workday may involve managing patient inquiries, scheduling appointments, handling insurance-related concerns, and maintaining accurate records—all while delivering excellent service and professionalism.

This is a
full-time night-shift role

, with complete support from SmartScale360's IT team and your dedicated Account Supervisor.

Key Responsibilities

Your responsibilities may include, but are not limited to:

• Serve as ...