Genesys Cloud Contact Center Ops Specialist

Alcon MX

Full-time Mexico, Ciudad de México Finanzas corporativas y planificación estratégica

Posted:

February 27, 2026

Location:

Mexico, Ciudad de México, Mexico

Job Description

                    A leading eye care company seeks a Senior Specialist for Contact Service Operations in Mexico City. This role involves providing technical support and configuration for Genesys Cloud CX, owning support tickets, and collaborating with global teams. Candidates should have a Bachelor's degree and 5+ years of experience in contact center platforms. Fluency in English and Spanish is essential. Join a stable organization focused on making a real customer impact and fostering innovation.
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Job Overview

Job Type: Full-time

Location: Mexico, Mexico

Posted: February 27, 2026

Deadline: April 08, 2026