Genesys Pure Cloud Voice Specialist

Hiring Alert | Genesys PureCloud Voice Specialist | Pune We are looking for experienced professionals to join a leading global organization for a Contact Center Technology role. Location: Pune Experience: 3 Years Max 4.5 LPA Role: Senior Systems Engineer – IT Service Management Key Skills: ✅ Genesys PureCloud Voice (Contact Center) ✅ Call Flow Configuration & Troubleshooting ✅ GCV & SIP BYOC Carriers ✅ Genesys APIs ✅ WebRTC, SIP Trunks & Voice Quality Troubleshooting ✅ Excellent Communication Skills Responsibilities: Manage incidents and service requests within SLA Troubleshoot and resolve Contact Center-related issues Configure trunks, call flows, and contact center parameters Collaborate with stakeholders and vendors for issue resolution Support change management activities Conduct end-user training and support Maintain project and technical documentation Nice to Have: ⭐ AI & Automation experience in Genesys Cloud ⭐ CRM Integrations (ServiceNow, Salesforce, etc.) ⭐ Exposure...