GeniusIQ Technical Support Analyst

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.  Learn more at

THE ROLE: 

Perform  (i.e. SportsTech facing roles in Product, Tech, Commercial & Ops): This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights. 

As a GeniusIQ Technical Support Analyst, you'll be the go-to for complex, escalated incidents and service requests. Day to day, you'll troubleshoot across hardware, software, networks, and applications; perform root cause analysis and keep business-critical systems running with minimal downtime. You'll own issues end-to-end coordinating with engineering, third-line, and vendors while maintaining clear documentation. You'll also...