GERMAN BILINGUAL | Global Strategic Operations Leader (MAKATI)

Role Overview

We are seeking a bilingual German and English professional to serve as a critical bridge between our Philippine-based chat support team and our German-speaking clientele. This is not just a translation role; you will be the primary driver of quality, culture, and performance. You will coach agents to excel in both sales and customer service, manage the nuances of AI-assisted translation, and lead communication during high-level client meetings.

Key Responsibilities

1. Performance Coaching & Sales Excellence

• Skill Development: Train and mentor Philippine-based chat agents on how to effectively handle German customer inquiries with a focus on high-quality service and sales conversion.
• AI Translation Optimization: Oversee the use of AI translation tools, identifying where technology falls short and teaching agents how to hum...