German Client Care Consultant for a new online payment platform - Athens

We are looking for fluent German speakers to build and join the German department of a new platform for online payments.

If you are tech-oriented, communicative and ready to join an innovative team, read below!

Responsibilities:

• Support customers via chat, e-mail, and some calls
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners
• Work towards reaching targets as set out by the client statement of work as well as internal targets

Requirements

• Fluent in German (minimum level C1-C2, oral and written)
• Good command of English (minimum level B2, oral and written)
• Excellent communication skills and good troubleshooting and problem-solving skills