German-Speaking Customer Service Advisor – Retail

German-Speaking Customer Service Advisor – Reta...

Join a people-first, international organisation where diversity is valued and individuality is celebrated. With teams operating multiple countries, we offer a supportive, inclusive, and collaborative work environment that prioritises employee well‑being, professional development, and long‑term career growth.

This is an on‑site position based at our Durban North Coast office , offering a dynamic and welcoming workplace where teamwork, innovation, and customer focus are central. You will join a close‑knit team of professionals in a stable, long‑term retail customer service project.

Key Responsibilities

As a German‑Speaking Customer Service Advisor – Retail, you will:

Take ownership of high‑profile and escalated customer cases from initiation to resolution

Manage work orders in accordance with defined business SLAs

Proactively identify customer needs and prov...