German-Speaking Customer Service Advisor – Retail

About the Role

Join a people-first, international organisation where diversity is valued and individuality is celebrated. With teams operating across multiple countries, we offer a supportive, inclusive, and collaborative work environment that prioritises employee well-being, professional development, and long-term career growth.

This is an on-site position based at our Durban North Coast office, offering a dynamic and welcoming workplace where teamwork, innovation, and customer focus are central. You will join a close-knit team of professionals in a stable, long-term retail customer service project.

Key Responsibilities

As a German-Speaking Customer Service Advisor – Retail, you will:

Take ownership of high-profile and escalated customer cases from initiation to resolution

Manage work orders in accordance with defined business SLAs

Proac...