German Speaking Customer Service for Sports Betting Platform - Work In Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives for a Sports Betting Platform, with the unique chance to work in Greece. If you have a passion for sports and customer service, this role offers a vibrant environment and the opportunity to engage with sports enthusiasts in the German language.

Key Responsibilities

• Assist customers with inquiries related to sports betting, including account management, betting options, and promotions via phone, email, and live chat in German.
• Provide guidance on using the sports betting platform and explain features, odds, and betting rules.
• Handle complaints and resolve issues with a focus on customer satisfaction.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with internal teams to enhance the customer experience and promote responsible betting.
• Stay informed about spo...