German speaking Customer Service Representative

Responsibilities

• Provide frontline service to customers and route their calls to the appropriate department
• Ensure agreed KPIs are met
• Perform duties in a compliant manner in accordance with policies and procedures
• Develop and maintain a working knowledge of our products

Requirements

• Native level of German.
• Ability to speak and write English fluently.
• Minimum of 2 years customer services experience, preferably in a similar industry.
• Excellent customer focus and the ability to work to tight deadlines.
• IT literate Previous Salesforce.com knowledge is an advantage.
• Excellent time management & telephone etiquette.
• Highly professional written and verbal communication skills.
• Proactive can work with minimal supervision.
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Benefits

• Full-time (9.00h to 18.00h) and part-time (13.30h to 18.00...