German Speaking Customer Service Representative

Customer Service Representative – German Speaker

Introduction

Workster is partnering with a leading international customer experience provider to recruit German-speaking Customer Service Representatives for a prestigious hospitality project in Málaga, Spain. This role focuses on inbound support and reservation management for hotel guests throughout the DACH region, making it an ideal position for professionals passionate about the travel and tourism industry.

Your Role

• Inquiry Management: Handle inbound calls from German-speaking customers, assisting with hotel bookings, service inquiries, and general hospitality requests.
• Reservations: Confirm new reservations, manage booking modifications, and provide accurate information regarding room availability, amenities, and hotel policies.
• Service Excellence: Deliver empat...